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Require response for Article Feedback (no)

Related products:Freshdesk
  • April 3, 2024
  • 0 replies
  • 7 views

jdaniele
Apprentice
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Is there anyway a setting can be configured that if someone votes down (reply to “Is this article helpful?”) that a response would be required and just not optional? I mean if it were a requirement, I guess the user could always just close the browser to not submit the response. Just asking.