Skip to main content
Closed for Voting

Required ticket field dependant on Fields selected

Related products:Freshdesk
  • September 2, 2017
  • 2 replies
  • 33 views

Hi,


Would it be possible to make certain fields which are not required as standard required based on certain field selections? For example I have a field as query type, I choose a certain query type and it then forces other fields to be required?


Thanks


Zoe

2 replies

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello Zoe,


With Dynamic forms, you can create multiple sections of ticket fields based on the ticket type field value. These fields can be re-arranged and used across the sections or remain mutually exclusive. In this case, you can create a section for each type field option and include the field across the sections but make it mandatory only for specific sections.


Cheers!


aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12