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New Idea

Reset an activity on a Journey

Related products:Freshservice
  • July 13, 2026
  • 0 replies
  • 6 views

Rich Downey
Contributor
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How many times have you had a Journey, and the the users start date changes? Today I got a ticket from a journey to do the New hire IT onboarding, but the users start date was pushed out till next week. so, now i have to sit on that ticket for the next week, not a big deal but, I would rather not.

 My idea was for a situation like this i to close the ticket, then go into the journey select that activity and reset it, so that next week when the user starts, a new ticket is opened