Resolution Page

You can add more custom fields like 'Root cause', etc. They will be displayed in properties, and you can also make them mandatory when closing the ticket.

Here are a few suggestions for adding more text fields to the Field Manager resolution page:

• Update the resolution page form schema to include additional text field form controls. The resolution page form is defined by a JSON schema, so you can add more properties of type "string" to capture additional text data.

• Integrate a rich text editor like CKEditor to allow agents to enter longer resolution details in a WYSIWYG format rather than just basic text fields.

• Consider having resolution data mapped to a resolution details object/model that contains multiple text properties like "summary", "details", "nextSteps" etc. The resolution page could then render a field for each property.

• Use a component-based resolution page framework so additional resolution data inputs can be dynamically added/removed via components.

• Store resolution data separately from just the status update. Capture all details in a resolution document or additional ticket fields rather than a single text field.