When users write to our forums, we get the email with our own mailbox as the From address and ReplyTo as the user's address, so when we click reply for the email, it goes directly to the person.
Freshdesk doesn't support this, so we had to switch to changing From to the user's address and then put in the original real address into ReturnPath.
It's nuisance, it would be much better if Frehbooks supported ReplyTo, as every mail client does.
Thanks,
Martin
