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Restrict acces to spesific customer's tickets?

Related products:Freshdesk
  • March 11, 2014
  • 1 reply
  • 30 views
J
Apprentice

 Hi


is it possible to restrict access to certain customer's cases. We would need to restrict access so, that only specified agents could access to certain customers cases.


Thanks in advance

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


You can define the scope of agents to be Group specific so that they can access only tickets that are assigned to the groups that they are a part of. For tickets that you'd like to restrict access for agents, you can create a dedicated group and add only agents for whom you'd want the access to the restricted tickets.


Cheers!

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