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Restrict access to Solutions & Forums by Company

Related products:Freshdesk
  • June 19, 2018
  • 2 replies
  • 20 views

We wish to preclude customers from Solutions who are not current on their software maintenance plan.  Currently, we can do this by entering all the customers who are on maintenance in each folder in the Solutions.  It will be more efficient if we only enter the exceptions, i.e., those off maintenance.  And if we could also enter this at solutions and/or category levels and have it roll down to folders.


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We have several categories, with several folders under each.  It will be quite tedious to set, an more importantly maintain,  Visibility at the folder level


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2 replies

aravind.sundararajan
Skilled Expert
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Kathy,


The solution article visibility allows you to select the users/companies to whom you'd like to display. In your case, I agree that it would be better if we have an option to exclude several companies from the list. We can still achieve this using portal customisation on the Estate plan. Let me know if you'd like to explore more about this option.


Cheers!


aravind.sundararajan
Skilled Expert
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