I would like to propose adding a setting to restrict file types that can be attached to a ticket via the portal. For instance, I have user in Outlook who drags an email .MSG file to her desktop, opens the portal, then attaches the MSG file to the ticket.
I would like to disallow this -- it requires that my help desk personnel use Outlook to even begin to help her, and many of us are mobile-first.
I would also suggest restricting any kind of attachment that could be executed on the end-user’s computer (.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC) as a or external person could attach a virus to a ticket and have my help desk admins open the attachment) in the course of investigation.
