Restrict ticket creation to only existing contacts.
Currently, if someone emails my support email and they are not an existing contact in my Freshdesk then a new contact record is created for them and a ticket is created. I would like to only allow existing/known contacts to be able to submit a ticket via email.
In the Automation rules we can already lookup specific contacts and apply rules to them so I don’t think it would be a big change to have an option of “contact exists” or “contact does not exist” to apply the rule. In my case it would be if contact does not exist then delete
