As a newbie to Freshdesk, I am still discovering all the features of the helpdesk. As for my company in particular, we have several products that we want to keep separate. At the moment we have the Growth plan, so we can't work with "Multi-products", just with different groups and supervisors. One of the most interesting features for us is that the supervisors can only see the reports of the groups they are assigned to. However, this feature disappears in Analytics (as the Freshdesk team has also confirmed to me): whoever has access to Analytics can see all the information for all the groups. I guess we wouldn't be the only company interested in being able to manage access to Analytics.
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Restricted access in Analytics
+8@gfsan Could you please clarify more on the requirement? Do you want to have control over the access of reports, widgets, schedules, exports, or all of them, or none of them?
Currently, you can choose to share reports and exports only with certain users or keep them private. Is that not helpful in your case?
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