We use child tickets to assign and track work related to a service request without requiring the assigned team to own or manage the parent ticket. However, all of our service requests include approvals by default, and once an approval is added, the ability to create or link child tickets is removed.
We would like the ability to retain child ticket functionality on service requests even when approvals have been added. This would allow teams to continue collaborating on fulfillment activities while maintaining the approval process on the parent request.
According to Freshservice documentation:
