Skip to main content
New Idea

Return to the folder you are working on when cancelling an edit of a canned response

Related products:Freshdesk
  • April 17, 2024
  • 0 replies
  • 14 views

TerriB
Contributor
Forum|alt.badge.img+1

When I am editing canned responses, as we index ours into folders, it is frustrating to go in to a canned response to view, and then when you decide no edit is required and press cancel, it should go back to the preselected folder you are in, instead it jumps right back to the overview of folders. All well and good when working on the top folders in view… extremely annoying when you are further down. Can this be changed please. Works as Id expect if I make any change and press Save, instead of cancel.