Hello, I am reviving the recurring tickets feature in FreshDesk request. This is a basic function of a ticketing system that is lacking but your competitors already have it. I understand the workarounds that have been posted already in the community via API or Calendar. But come on product team…..we shouldn’t have to use workarounds to achieve this.
New Idea
Reviving Recurring Tickets Request
+1Agreed! That this is not an available option is really disappointing. I’m not hopeful that it will get implemented, as Freshworks seems to be doing very little to develop Freshdesk. They seem to be focusing on their other products instead.
This idea was posted three years ago and has seen no traction.
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