The Problem:
At the end of 2025, we couldn't enter holidays for 2026 because the system's calendar for 2026 wasn't ready yet. This meant someone had to log in on January 1st, 2026 (a holiday!) to enter the holidays manually. This caused problems with how our ticketing system calculated response times.
- This led to incorrect "violation" marks on some tickets, which were received before 2026 calendar holidays were entered
let us enter next year's holidays before the current year ends.
