Skip to main content
Closed for Voting

Roll based access (Job Title/Department) drives access

Related products:Freshservice
  • September 13, 2019
  • 1 reply
  • 18 views
R
Contributor
Forum|alt.badge.img+4

We are working off of an XLS spreadsheet that identifies what software, email access and file access a user would need based on their department/title.


I would love to understand how we can take this current process and leverage Freshservice to streamline and completely automate our engagement experience.


Essentially, a hiring manager or HR person would only need to enter in the persons name, start date, department, hiring manager name and job title... and the secret sauce would take over and create appropriate child tickets...


Can you please ping me to discuss?

1 reply

D
Skilled Expert
Forum|alt.badge.img+4
  • Denise.S.P
  • Skilled Expert
  • July 29, 2021

Have you leveraged Freshservice streamline your process?  I am very interested in hearing more if you did. 

We have built out each role in Employee Onboarding as a separate item however it does not go into exact role/permissions just what programs.  This also does not address the full circle span of an employee.  We often see employees start in one position and move up, which still has us referencing our excel file. Permissions could be added into each item in the Service Catalog as a drop down, but the downfall is there is no way for the one selecting the change to then know what permissions are needed to fill those fields out.  Either way, it continues into the “what would a user have access to” at the end when they leave the organization and need to be removed from.  

Terms of UseAccessibility statement