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Rows and columns in list view

Related products:Freshdesk
  • February 17, 2017
  • 2 replies
  • 14 views
S
Apprentice

I just found out that I am not able to change the fields that show in list view.  Every other ticketing system I've ever used has had this ability.  Freshdesk needs to have a basic row/column view that is customizable, just like Zendesk, where this has been a feature for years.  If I knew this functionality wasn't available I would have stayed with Zendesk.

2 replies

aravind.sundararajan
Skilled Expert
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Hello,


In the new MINT interface, you'll be able to add field columns on the fly and get more context about the tickets. We call it the table view and it allows you to add/re-order existing columns.




Cheers!

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aravind.sundararajan
Skilled Expert
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Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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