RSS feeds of Solution topics?

Dear Freshdesk team,

Do you have an ETA for this? Currently we use our custom build knowledge base (Drupal based) with RSS to push any new solution to our software update application, and to feed data to Twitter and FaceBook (using IFTTT.com). It would be almost essential to have these things automated to lower the workpressure on the support team.

For Twitter we only need the solution title in the RSS feed, but for our own application, we would need to have the full text (including rich media, like movies and images). For Facebook we have not decided yet, but most likely the marketing team would like to work with a teaser and the first image of a solution. So several RSS feeds (maybe per category) that are customizable for the content would be nice.

Regards

Micha van der Sloot

Is there any update on this option? It would be very helpful to have this option for the Solutions.

Hey guys,

We currently don't have RSS feeds for solutions, but you can use a tool like Page2RSS to get a feed that updates itself every time you push out a new solution article. The RSS feed wouldn't contain the full text of the solution article, but it'd definitely update itself every time you push out a new solution. You can then take the RSS feed that Page2RSS provides you, and use a tool like IFTTT to push out notifications on changes to Twitter or Facebook. 

While I understand how a full text RSS feed for solution articles could be useful, it's not something that we've gotten around to working yet. The method above should work as long as your solution articles are public.

I vote for this feature as well.

I vote for this feature too.   Also, do you have the ability to do this in reverse?  I have a third party that we resell for and I don't want to have to recreate their entire FAQ and support on our site.  It would be great to use their rss feed and format it into our freshdesk theme.   Is this possible? 

Vote +1