I like the ability to create rules for tickets, but what about rules for the support forums as well.
Conditions for these rules could be:
- When the number of votes are [greater than, less than, equals] a set amount for a topic.
- When the number of replies on a topic are [greater than, less than, equals] a set amount.
- When the forum type [is, is not, is one of, etc.] specific type(s).
- etc.
Actions could be:
- Create a ticket with the user who posted the topic as the reporter (if it was a problem or idea posting).
- Notify user(s) and/or group(s) of the posting/user who posted the topic, via email notification or as an option to third party interrogations.
- etc.
