I'd like to be able to set rules based on ticket counts...
For example
Supervisor
Condition
If Company Open + Waiting On Customer + Waiting on Third Party Ticket Count is Greater than 10
Action
Notify Account Manager
Dispatcher
Condition
If Company Open Ticket Count is Greater than 5
Action
Send Email Informing Them of Delayed Response
Observer
Condition
If Company Waiting on Customer Ticket Count is Less than 1
Action
Post to slack
- if requester from company "A" creates a ticket AND the sum of unsolved tickets (ticket count) is greater 10
Action
- send an email to account manager
Observer
Condition
- Ticket of company "A" gets status "support" AND ticket count (for support ticket of this company) is greater 20
Action
- email to account manager / customer
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