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run supervisor rule on old tickets

Related products:Freshdesk
  • May 23, 2017
  • 1 reply
  • 18 views
B
Apprentice

 i set up a rule to mark certain tickets as resolved after s set time ( 120 hours )

didn't seem to work. now these are still pending.  can i run the rule on the old tickets or make a new one to close all of these?


image

1 reply

aravind.sundararajan
Skilled Expert
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Hello Bhoppe,


Going by your screenshot, looks like you've setup one of the conditions as Hours since resolved whereas the expected condition would be Hours since Pending. Changing the condition value should help in this case.


Cheers!

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