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SAP B1 integration

Related products:Freshdesk
  • Mar 24, 2014 12:42 PM UTC
  • 13 replies
  • 131 views
Apprentice

Hi All,

I'd like to ask whether is possible to integrate the freshdesk support tickets with SAP B1 backend system?

Any ideas?


Cheers

Milan

13 replies

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  • priyo_old
  • Community Debut
  • Sep 2, 2015 7:00 AM UTC

This integration is not available yet. We do cover a host of products in the CRM space such as Salesforce, ZOHO, SugarCRM, etc

SAP B1 is in our backlog and will be taken up at a later point in time.


Thanks,

Priyo

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  • gm
  • Community Debut
  • Feb 14, 2016 4:17 AM UTC

Any update on this? I need to sign up for 12 seats, but integration to B1 is essential. 

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  • priyo_old
  • Community Debut
  • Feb 14, 2016 7:18 PM UTC

Hi Alan,


Unfortunately SAP B1 integration has not progressed the way we have been able to work with other CRM releases such as Infusionsoft. We have has discussions with partners if they can build a connector for us but an active roadmap integration has not started yet.


If cost is not a precondition then a few of our integration providers may be willing to take this up as a contracted project. Do let us know if that works and we'd be happy to make an introduction.


Thanks,

Priyo

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  • gm
  • Community Debut
  • Feb 15, 2016 3:44 AM UTC

Thanks Priyo for the quick reply. I don't mind allocating a small budget for integration. Do you have any idea about the cost?  

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Could you please provide an update on SAP B1 integration as we would like to know if Freshdesk can OCR with SAP

 

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  • rajiv.ramanan
  • Community Debut
  • Oct 11, 2016 4:19 PM UTC

Hi,


The integration is not there yet. Can you please send me a detailed use case to rajiv@freshdesk.com and i will try and figure out if any of our partners can build it for a cost. I can let them discuss with you about timelines etc. Need detailed requirements.


Thanks,

Rajiv

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  • dgoelz
  • Community Debut
  • Mar 22, 2017 12:40 AM UTC

Hi Rajiv,


I'm also interested in an SAP B1 integration. Can you connect me with one of the partners you previously mentioned?

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  • d.arderiu
  • Community Debut
  • May 18, 2017 10:27 AM UTC

Hi Rajiv, 


We are currently evaluating Freshdesk vs Zendesk and your partner in Spain, Nextret, tells us we cannot import customer data from SAP, even if we do it ourselves via csv files. Is that true, or Freshdesk does allow CSV imports? If that information is wrong, can you recommend us a reliable local partner?


Regards

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  • dgoelz
  • Community Debut
  • Sep 22, 2017 10:28 PM UTC

+1 again for an integration with SAP B1

Contributor

Hi everybody,


unfortunately, SAP does not seem to have many integration solutions. I am currently working on a data exchange between Freshdesk and SAP ERP. Eventually, the solution can also be mapped to SAP B1. But there is still a lot of work for me, although I already worked as an interface developer. Interfaces are never done fast.


Best regards

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Hello everyone, I represent CloudChoice, Freshdesk solutions partner located in Canada. We can help you with this integration. If you are interested, please contact us at infoATcloudchoice.ca

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  • zyple
  • Community Debut
  • Oct 1, 2022 5:42 AM UTC

Hi, 

SAP B1 integration is not available to integrate the freshdesk support tickets with SAP B1 backend system.

Meanwhile if you are looking for SAP B1 partner  in an affordable price then contact us:  info@zyplesoft.com

 

Thanks & best Regards

 

 

arpatna
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  • arpatna
  • Community Debut
  • Apr 23, 2023 9:47 AM UTC

Any updates on SAP integration? I would like to sign-up with more than 400 users.

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