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Satisfaction Survey penetration percentage

Related products:Freshdesk
  • July 16, 2014
  • 3 replies
  • 18 views
B
Contributor

Hello. 

It would be interesting to have the total number of sent out surveys, and the response rate.

This to see how much customers actually give comments.

It is well known that customers take more time to give negative feedback then postive feedback, so it would be good to have the total of surveys sent in the reports also.

3 replies

A
Contributor

Good idea

B
Contributor
  • bevis
  • Contributor
  • July 17, 2014

I like this, would be very helpful.

aravind.sundararajan
Skilled Expert
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Hello,


The Satisfaction survey report now displays the answered vs unanswered count for the surveys. You'd also be able to export the survey results as a csv file.



Cheers!

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