Right now, we can create ticket views and save them, but the specific columns used in those views do NOT save. I brought this to support and they told me columns stick per browser session in cache, but do not save and display for everyone. We depend heavily on custom columns. The ability to save columns with ticket views not only seems logical, it would be highly beneficial and allow us to make full use of custom felids.
Implemented : Idea is live
Save columns with ticket views
+1Same issue!
+9Updated idea statusNew→Open
+8Open→In progress
+8Closed for Voting→In progress : Included in Product Roadmap
+8- Top Contributor ⭐
Would love to see this tied to views so that we can intelligently create filtered view with logical columns and have everything saved for all agents.
ex: Asset view for “Active Verizon Devices” would shows columns like “phone number” “imei” and “upgrade eligible date” But same view for “Active Laptops” should have columns like “serial number” “harddrive” “memory”. Right now we can only create the filter views. Each agent has to manually choose the logical columns when they open a view.
+11- Community Manager
Agents can now rearrange columns and save the views with the latest column arrangements. This also extends to the sorting preferences which also get preserved along with the view !!!
@Pramoth
In progress : Included in Product Roadmap→Implemented : Idea is live
+9When will this be added to Freshservice? I know this idea is for Freshdesk but this would also be EXTREMELY useful to have in Freshservice. Can I ask, when these ideas are useful, why are they not added into all the different systems and only added to one?
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