It would be very helpful if the Customer Portal could remember each user's preferred conversation order within tickets.
Currently, every time a user opens a ticket, the interaction order resets to the default (for example, "Recent first"), requiring the user to manually change it back to "Oldest first" each time.
For customers who frequently review long ticket histories, especially support teams and technical users, reading interactions in chronological order is much more efficient. Having to change the sorting option on every ticket creates unnecessary repetitive work and negatively impacts the user experience.
Suggested enhancement:
- Allow customers to save their preferred conversation order (e.g., "Oldest first" or "Recent first") in their Customer Portal profile.
- Alternatively, remember the last selected sorting option using the user's account or browser session.
