I’d like to have multiple ticket reply “drafts.” Example use case: I’m writing a reply to a customer when I realize I need to clarify something with the distributor, who is cc’d. Right now, I copy-paste the reply in progress into another app then delete the text in Freshdesk so I can reply to the distributor. Instead, I’d like to be able to save my customer reply in progress while I send another reply to the distributor.
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