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Saving contacts while on the phone call

Related products:Freshdesk
  • June 19, 2017
  • 1 reply
  • 8 views
M
Apprentice

It would be extremely helpful if you could save customer contact information while on the phone, as opposed to having to save a default ticket, then going to update the contact later.  Does anyone else see this as a need?

1 reply

S
Contributor

Michael - thanks for your post. Can I ask why you need to update the contact later, as you can provide a name for the contact while saving the default ticket?

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