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New Idea

Scenario automation add cc when sending email

Related products:Freshdesk
  • May 3, 2024
  • 0 replies
  • 24 views

Shaine Chance
Skilled Expert
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Would be good to be able to add CC into an email when sending via scenario automation

Business case:

When ticket comes in that needs approval from an external user, would be good to have scenario automation to trigger that user to be added as a C along with the email asking for approval

 

At the moment you cannot add CC when using scenario automation