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Scenario automation - Assign to the current agent (Me)

Related products:Freshdesk
  • October 9, 2013
  • 1 reply
  • 17 views
J
Apprentice
As of now, there is no way to define a scenario which assign the ticket to the agent who is executing it. Essentially what we are looking for is a <Me> listed in the agents list drop-down.

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


The Scenario automations can be setup to assign the ticket to the agent who's performing the action on the ticket. 



Cheers!

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