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Scenario Automation for Selected Agents / Groups

Related products:Freshdesk
  • June 18, 2012
  • 3 replies
  • 35 views
F
Apprentice
I would like the ability to limit Scenario Automation the same way that I can limit Canned Responses, to be available only to a specific agent or group of agents.  I have a specific automation that I want available only to one group, not all agents.  Thanks.

3 replies

R
Community Debut
  • rtorres
  • Community Debut
  • December 11, 2014

I second that - this is a huge Feature that only makes sense!

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


You can now limit the scenario automations similar to be available either for yourself, for all agents or for agents in select groups.



Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
geebranz
  • geebranz
  • March 9, 2021

How can u be selected though?

 

 

 

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