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Scenario Flows for Asset updating

Related products:Freshservice
  • November 27, 2017
  • 4 replies
  • 21 views

At the moment it is not possible to apply a scenario to a mobile phone for example. However, it often happens that a phone breaks or the persons receives a new phone.


Those kind of actions always needs to be repeated, doing always the exact same steps, but with different values.


Example1:

JohnDoe1 has SomePhone1 which will be replaced by SomePhone2. In addition to this, the SIM-cards (as a relation) of SomePhone1 should also be put in SomePhone2.


The example above takes a lot of steps which could be made faster if we would be able to create change flows. So the user only gets only asked for the correct fields that needs to be changed.


This same example could also be for a car (we have cars with SIM-cards in them). 


4 replies