It would be great to be able to schedule an export of a particular set tickets based on specific criteria.
Use-case:
I need to create a report that Freshdesk currently does not offer, and I doubt would be able to due to it being specific to our needs. Since the report I create is not available in the system, I have to export the tickets to Excel that match my criteria, then turn it into a pivot table, and review the data to determine trends in the tickets.
It would be wonderful to just have that data pop-up in my inbox the 1st of each month so I can begin slicing and dicing it without having to do the monthly chore of going to the site, re-specifying all my criteria, and then exporting it.
Some examples of criteria I use are:
Ticket Creation Date - last 6 months.
Menu Month (custom) - changes each month I have to pull the data, in Feb I pull the January Menu Month, in March I'll pull the Feb Menu Month.
Menu Year (custom) - changes each year I have to pull the data.
Category (Custom dependent list)
Sub-Category (Custom dependent list)
Item (Custom dependent list)
Thanks for considering.
