Schedule Panel for Agents

Hello Andre,

Hope you are well. The scheduling dashboard is specifically for to have a holistic view of the schedule of the Field agents to assign tasks based on the appointments they have. For the agents, it would be the dashboard where they would be able to see the counts of the tickets they are handling, tickets that are open etc...

However, if you could help us more on your use case by writing an email to support@freshdesk.com, we'll be happy to review it and process them accordingly. Have a good day. Cheers!