A really useful feature would be to shchedule the reports to run and be sent in an email rather than have manual intervention.
Ideally I'd like each agent to have their timesheet report sent to them each week, and for myself to have an overall delivered to me for inclusion in my weekly reporting to Directors.
Please advise if this is possible.
Many thanks,
Chris
Hi Chris,
While time sheet reports is something I would need to take back and evaluate, we are definitely working on making ticket data export a feature in the product. In its most brief description, we would generally schedule an export daily and manage backups in the system for around 15 days. During this time we would expect the customers to save the reports to an offline storage. To that an end a FTP configuration would be provided to auto push the files to offline storage. These are the initial plans. More details would follow as we make progress.
Thanks,
Priyo
+12Hello,
With the revamped reporting suite, you'd be able to create schedules and automatically email the reports to your inbox at defined intervals. You can also send the PDF file to any email address and it is not just restricted to the agents in the helpdesk.More details here.
If you're looking for an option to obtain ticket events as a report, you can make use of this automated JSON endpoint and configure it on your BI tool for building your own reports.
Cheers!
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