Dear Freshbook,
First, thank you for a great ticket system! I have a feature request, please.
Would you please consider creating Scheduled Replies? For example, I can compose replies at night and schedule them to send during normal business hours?
I do not want the client to know I am working at night. I prefer them to receive my reply in the morning at a time I set.
Respectfully,
JD
We could really benefit from this. Is there a way to schedule things using a 3rd party app like Zapier?
Pls advise when the Scheduled Response feature will be released - it seems to be a popular request since quite a few years ago. It would really help as eve's are great to catch up on work - but unprofessional time to send emails. Pls advise?
Hello All,
Thank you for your feedback!
This seems to be a thoughtful ask. We'll pass on your feedback as a feature request and keep you posted if we have any progress on the same.
Cheers!
Hi freshdesk team,
it would really great to have the possibility to schedule a ticket’s response.
Are you working on this feature?
it is extremely usefull when you have a highly demanding client (if he gets everything right away, it could be a problem when a busy day comes and you can’t promptly send the output and he needs to wait few hours instead: this could upset him).
Thank you!
Ditto - would really love scheduled responses so I can stay true to our business hours model
Here’s Schedule Reply Pro for Freshdesk — built so you can reliably send replies at the right time, without workarounds or uncertainty.
It’s designed for real support workflows, with proper handling for timezones, rich text editor, unlimited schedules and many more
If you’d like to try it or share feedback, feel free to reach out at:
📩 humans@integriq.com
Quick walkthrough:
Feature walkthrough (short demo):
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