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Scheduled Responses

Related products:Freshdesk
  • Mar 21, 2017 5:09 AM UTC
  • 11 replies
  • 88 views
Contributor

Dear Freshbook,

 

First, thank you for a great ticket system!  I have a feature request, please.

 

Would you please consider creating Scheduled Replies?  For example, I can compose replies at night and schedule them to send during normal business hours?

 

I do not want the client to know I am working at night. I prefer them to receive my reply in the morning at a time I set.

 

Respectfully,

JD


11 replies

Community Debut
  • admin_17636
  • Community Debut
  • Aug 8, 2018 3:07 AM UTC

Are scheduled replies on the roadmap at all? coming from outlook we really miss this feature.

    Community Debut
    • sam.butler
    • Community Debut
    • Sep 7, 2018 2:54 PM UTC

    Yeah I'd like to know this too. Could be a deal breaker.

      Contributor
      • support1
      • Contributor
      • Dec 27, 2018 2:49 PM UTC

      +1000 This is a great idea! 

      We don't want the users to know we worked at night for them ..... 


      Apprentice
      • rob_18893
      • Apprentice
      • Jun 30, 2019 3:20 PM UTC

      Would love to know the status on this.


        Community Debut
        • contact_19665
        • Community Debut
        • Aug 30, 2019 11:30 PM UTC

        I really need this feature as well

          Apprentice
          • anna_19081
          • Apprentice
          • Feb 10, 2020 12:31 PM UTC

          We could really benefit from this. Is there a way to schedule things using a 3rd party app like Zapier? 

          Community Debut
          • tania
          • Community Debut
          • Mar 10, 2020 10:01 AM UTC

          Pls advise when the Scheduled Response feature will be released - it seems to be a popular request since quite a few years ago. It would really help as eve's are great to catch up on work - but unprofessional time to send emails.  Pls advise?

            Community Debut

            Hello All,
            Thank you for your feedback!


            This seems to be a thoughtful ask. We'll pass on your feedback as a feature request and keep you posted if we have any progress on the same.


            Cheers!

            elisap
            Community Debut
            • elisap
            • Community Debut
            • Feb 23, 2022 5:10 PM UTC

            Hi freshdesk team,

            it would really great to have the possibility to schedule a ticket’s response.

            Are you working on this feature?

            it is extremely usefull when you have a highly demanding client (if he gets everything right away, it could be a problem when a busy day comes and you can’t promptly send the output and he needs to wait few hours instead: this could upset him).

            Thank you!

              MKing23
              Contributor
              Forum|alt.badge.img+1
              • MKing23
              • Contributor
              • May 28, 2025 11:55 PM UTC

              Ditto - would really love scheduled responses so I can stay true to our business hours model

              Integriq
              • Integriq
              • Dec 5, 2025 4:35 PM UTC

              ​@june ​@admin_17636 ​@sam.butler ​@support1 ​@rob_18893 ​@contact_19665 ​@anna_19081 ​@tania ​@elisap ​@MKing23 

              Here’s Schedule Reply Pro for Freshdesk — built so you can reliably send replies at the right time, without workarounds or uncertainty.

              It’s designed for real support workflows, with proper handling for timezones, rich text editor, unlimited schedules and many more
               

              If you’d like to try it or share feedback, feel free to reach out at:
              📩 humans@integriq.com

              Quick walkthrough:

              Feature walkthrough (short demo):

               

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