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Scheduling report run

Related products:Freshdesk
  • March 8, 2014
  • 2 replies
  • 21 views

We would like the ability to schedule a report to be run & emailed at pre-set times, to pre-determined people. This would give us the following benefits:


- time-saving, allowing us to get the same data to a group of people at once


- enable point-in-time historical reporting, enabling trend reporting. We simply can't achieve this while we are relying on people remembering to run a report at the same time every day


- allow us to provide consistent reporting to our customers, again not relying on someone to remember to send.


Thanks!

Marie

2 replies

aravind.sundararajan
Skilled Expert
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Hello,


It is now possible to schedule and send report data to specific emails. The option is available from the Garden plan onwards and the email can be sent to both agents and non-agents in the helpdesk. For more information, please read this self-help article.


Cheers!


aravind.sundararajan
Skilled Expert
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