Currently, I only see the screenshot option in the feedback widget, which doesn't do much for us. I see that users can add a file when they create a ticket, but this is cumbersome because many users don't know how, and it takes too long to explain to print screen, paste, save file, upload, etc. We should have the ability for customers and agents to take (and preview) a screen shot at every stage of the ticket (starting with ticket creation.)
Also useful would be a way to black out or crop the screenshot prior to submitting. It would be great if the agent could then have the option to save any or all of the screen shots to Freshdesk for use in solutions, etc.
I noticed that the screenshot option in the feedback widget only captures the one browser tab. We'd need a full-screen capture, with blackout/cropping ability, to be useful.
