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Screenconnect integration

Related products:Freshdesk
  • March 27, 2016
  • 4 replies
  • 22 views
C
Apprentice

I saw the integration for TeamViewer and would love to see an integration with ScreenConnect. 

4 replies

P
Community Debut
  • priyo_old
  • Community Debut
  • March 28, 2016

Thanks for sharing this integration requirement. We have added this to our backlog and will consider this based on other such requests for addition to the active roadmap.


Thanks,

Priyo

F
Community Debut
  • fred_14343
  • Community Debut
  • May 18, 2016

I want that integration too!!!



here waht it is said on screenconnect desk....here

T
Contributor
  • tmcdade
  • Contributor
  • May 22, 2016

We'd like this as well now that we're ScreenConnect customers

C
Community Debut
  • cbrasga
  • Community Debut
  • April 11, 2017

I created a workaround Freshplug that will parse the requester's email address for the username (everything before @domain.com) and creates a button on the Ticket View page that links to a ScreenConnect search of the username.

<div id="ScreenConnectFind" title="ScreenConnect Find Requester FreshPlug">
  <div class="content"></div>
  <div class="error"></div>
</div>
<script type="text/javascript">
  var screenConnectURL = "https://<Your ScreenConnect URL>/Host#Access/All%20Machines/"
  var requesterEmail = "{{requester.email}}";
  var userName = requesterEmail.split("@")[0];
  var searchURL = screenConnectURL.concat(userName);
  document.getElementById("task_apps").innerHTML = "<p><p><center><a class='btn' target='ScreenConnect' href="+searchURL+">Search ScreenConnect for Requester</a></center>"
</script>

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