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Screenconnect integration

Related products:Freshdesk
  • Mar 27, 2016 12:00 AM UTC
  • 4 replies
  • 28 views
Apprentice

I saw the integration for TeamViewer and would love to see an integration with ScreenConnect. 

4 replies

Community Debut
  • priyo_old
  • Community Debut
  • Mar 28, 2016 12:28 PM UTC

Thanks for sharing this integration requirement. We have added this to our backlog and will consider this based on other such requests for addition to the active roadmap.


Thanks,

Priyo

Community Debut
  • fred_14343
  • Community Debut
  • May 18, 2016 11:56 AM UTC

I want that integration too!!!



here waht it is said on screenconnect desk....here

Contributor
  • tmcdade
  • Contributor
  • May 22, 2016 3:21 PM UTC

We'd like this as well now that we're ScreenConnect customers

Community Debut
  • cbrasga
  • Community Debut
  • Apr 11, 2017 10:09 PM UTC

I created a workaround Freshplug that will parse the requester's email address for the username (everything before @domain.com) and creates a button on the Ticket View page that links to a ScreenConnect search of the username.

<div id="ScreenConnectFind" title="ScreenConnect Find Requester FreshPlug">
  <div class="content"></div>
  <div class="error"></div>
</div>
<script type="text/javascript">
  var screenConnectURL = "https://<Your ScreenConnect URL>/Host#Access/All%20Machines/"
  var requesterEmail = "{{requester.email}}";
  var userName = requesterEmail.split("@")[0];
  var searchURL = screenConnectURL.concat(userName);
  document.getElementById("task_apps").innerHTML = "<p><p><center><a class='btn' target='ScreenConnect' href="+searchURL+">Search ScreenConnect for Requester</a></center>"
</script>

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