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Screenr integration only with business Screenr account? plus bad Java warning

Related products:Freshdesk
  • November 27, 2013
  • 6 replies
  • 30 views
J
Contributor

I tried to turn on the Screenr integration, set up a free Screenr account and went hunting for the Recorder ID to plug in to Freshdesk.


It appears that this ID is only available if you have a paid Screenr account?!?  


Even worse, every time I try and record anything I get a big bad warning:


This application will be blocked in a future Java security update because the JAR file manifest does not contain the Permissions attribute. Please contact the Publisher for more information. More Information


This is what my clients opening tickets will get too when they try and record things with the latest Java installed. Not good. No way will this fly:



6 replies

V
Contributor
  • vijay.shankar
  • Contributor
  • November 28, 2013

Hi Judi


I can understand the problem here, but unfortunately Screenr opens up their API only on their 99$ plan and we have no control over this :(

As for the Java warning, yes, their Recorder needs Java to be installed. 


We will surely be considering other screencast tools for integration, but Screenr was our first cut for this type integration


thanks for your feedback on this

Vijay

C
Community Debut

Refer: http://business.screenr.com/pricing/

Screenr is Closing down on July 1, 2015

"Sadly, after three incredible years, we’re retiring Screenr Business on July 1, 2015 for reasons that are out of our control. As you might already know, Screenr is based on Java RE (Runtime Environment), which is rapidly becoming antiquated. For example, Google and Apple, who aren’t fans of Java RE, have set it up so Google Chrome on Mac OSX doesn’t support Java RE at all. This causes obvious problems. Some people can’t use Screenr at all, while others report constant problems.Because we at Screenr Business pride ourselves on superior customer service, these issues are simply unacceptable. And there’s no way around them."

Is there a plan for a replacement?

D
Community Debut
  • david_13059
  • Community Debut
  • August 3, 2015
Another screen casting integration solution is needed.

 

J
Community Debut
  • johnstokman
  • Community Debut
  • August 13, 2015

Hi guys,


As head of marketing at ilos Videos, I wanted to offer as much help as I can. Because ilos Videos is very similar to Screenr we have heard a lot about these issues. We allow integrations, not only do we allow them but we but we encourage them. You can place the record button anywhere with screen capture just one click away!


If you are interested in integrating with ilos or have any questions just shoot me an email or give me a call and I’ll be happy to help. Email: johnstokman@ilosvideos.com Mobile: 218-821-0877


To check out ilos, you can read further here: https://blog.ilosvideos.com/life-after-screenr-screenr-alternative/
here is our website as well: https://www.ilosvideos.com/
Thanks everyone, happy recording!

P
Community Debut
  • priyo_old
  • Community Debut
  • August 20, 2015

We are working on an ilosvideos integration. It should be released in a couple of months.


Thanks,

Priyo



aravind.sundararajan
Skilled Expert
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Hello


Screenr is defunct now and there a quite a lot of screen recording softwares that have emerged over the last few years. In particular, we already have the integration with ilos software listed on our marketplace. You can install the integration from here.


To know more about the other integrations available, please visit https://apps.freshdesk.com.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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