When I search for an email domain, e.g. @mycustomer.com, then I would expect that FreshDesk returns ALL emails that were sent or received from anyone with the email address @mycustomer.com. This is especially important for larger customers, where multiple people email us.
Instead, only some emails are returned. So, it seems like the search is working, however it's omitting many tickets. Only when I click an existing user from that domain and then click on the "Tickets" tab do I see all the tickets - but only for that one user.
This is confusing at best and misleading - I don't always know how many tickets there are. This should really be addressed.