The basic feature of searching the database of tickets by number or keyword is missing from FreshDesk!? I saw a similar request 3 years ago, but no resolution has appeared. Ideas on this topic?
New Idea
Search by Ticket Number!
+1+1Great comments/advice - thank you Malisa916!
+8- Top Contributor ⭐
What do you mean? It’s possible to search for ticket number or keywords in Freshdesk.
For ticket number to work you need to enable “Ticket properties” in the Search preferences:
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