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Search Capability by Actual Date

Related products:Freshdesk
  • February 18, 2014
  • 2 replies
  • 28 views
C
Contributor

 I know we have posted this before, but since it's been awhile, I thought I would do it again.


We need the ability to search by an actual date range and not just 2 months ago, etc.

We have clients that swear they send us requests that were not processed and they give us a date.

We spend hours going through the search list, clicking on a ticket to open to see an actual date.

This ties in to the other issue of just displaying on the search display:

Closed about a 1 month ago, etc.

2 replies

C
Contributor
  • connie
  • Author
  • Contributor
  • February 18, 2014
The last time I posted this, the discussion went into different formats for time and dates and how to display them.  Perhaps there can just be some type of standard format that most people can understand? Or perhaps have an option to set the format you want?

 

aravind.sundararajan
Skilled Expert
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Hello,


You can filter for a specific date range and input the requester information on the ticket list view page to locate a specific ticket swiftly. Alternatively, you can navigate to the user profile to see the list of tickets submitted.


Cheers!

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