I'm trying to use the Freshdesk API to filter tickets based on a custom field we have set up. Looks like the search doesn't work and it returns an empty result.
{
"results": [],
"total": 0
}
Could you please share as to what needs to be done to get the search results by custom fields working.
There are already couple of tickets that i'm following with the same issue.
This ticket https://support.freshdesk.com/support/discussions/topics/299493 also mentions that freshdesk made some changes on their end to get the search working with custom fileds.
