Search for tickets using custom fields in Service Request

Better searching would be great, if you use the search bar you can put in key words but you can't narrow the results down to a particular customer or with certain tags or teams.

If you use the ticket list view you can't add in a key word search to find something you are looking for.

Merging the 2 options would be very powerful

Hi,

We are actively following this request on this forum: https://support.freshdesk.com/support/discussions/topics/5678/.

Please use the above link for all future correspondence related to this request. Thanks!