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Search in PDF documents attached to solutions

Related products:Freshdesk

Forum|Forum|13 years ago
April 3, 2013
6 replies
43 views

ms
Contributor

It would be great if the search function also searched through PDF documents that are attached to solution-pages.

In our current custom made Knowledge Base we post scientific articles as PDFs to show the validity of our software solutions. Now the search option in our custom made knowledge base also indexes text from a PDF, and so it makes searching our knowledge base a whole lot better for the user, but also helps the support agents a lot.

We really want to have one integrated system for our customer help & service, so it would be great if this could be added soon so we can start using the FreshDesk solutions

+8

annapoorna.venketaraman
Skilled Expert
Forum|Forum|13 years ago
April 4, 2013

Hey Micah,

Thank you for posting here.

We are soon moving to Elastic search and it will be indexing the names of the files attached to tickets and solutions, but not the content of the file.

I understand your requirement and we will see if it can be addressed in our future enhancements.

Thanks,

Annapoorna

Head of Community

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marie.weston-smith
Contributor
Forum|Forum|12 years ago
March 8, 2014

We would like to see this feature as well. As we publish our technical manuals on our customer portal, it is really important that our customers can search on the content of these manuals. Our only workaround is to manually go through each one and try and paste come content into the KB article itself - wiht ove 200 manuals this is not feasable, and with some of them 100+ pages long it won't be that effective either.
Please can you add this to your roadmap!

Thanks
Marie

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ms
Author
Contributor
Forum|Forum|12 years ago
March 10, 2014

Hi,

We would still like to have this, otherwise we are not able to use the knowledge base (solutions) in Freshdesk, since we also add scientific papers and our own magazine articles in PDF to this.

Currently we use a Drupal implementation that uses this in order to search through PDF: https://drupal.org/project/apachesolr_attachments

Maybe this helps the development team.

Kind regards,

Micha

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amanda.kolman
Community Debut
Forum|Forum|11 years ago
June 15, 2015

Have there been any updates to this feature request? I am potentially going to be supporting multiple products and this is the first thing I was asked about.