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New Idea

Search included in filtering

Related products:Freshdesk
  • August 2, 2023
  • 0 replies
  • 16 views

bennosgiosis
Apprentice
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When using the standard filter page it would be good if we could also have the option to include search terms, perhaps the same options available in the search preferences

This would allow tickets to be custom filtered based on subject or description text and allow bulk actions to completed on these filtered tickets.

(screenshots of sections below)

 

Bulk Actions

 

Search preference section

 

Filter Section

 

 

ter page