Freshdesk search does not present which article the results come from.
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For example:
You are a car company, making 5 types of cars.
You search steering wheel and get 5 results with freshdesk today
Steering wheel
Steering wheel
Steering wheel
Steering wheel
Steering wheel
This is how the results should be shown
Steering wheel
(Audi A1)
Steering wheel
(Audi A3)
Steering wheel
(Audi A4)
Steering wheel
(Audi A5)
Steering wheel
(Audi A6)
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This search shortfall drastically reduces user experience
