It would be so nice to only get search results back for tickets that are not closed/resolved. Perhaps there could be a setting for search so you can choose to include/exclude certain filters whenever you search. This is different from doing an advanced search as I'd like the setting to be always on & not set it every time I search to enter time on a ticket.
Thanks!
Yes, the ability to choose statuses/companies/etc as filter values and then specify a "not" operator on them would be very helpful.
For example, right now if I want to see "all tickets that are not Closed or Resolved", I have to filter by all statuses that are not either "Closed" or "Resolved" (there are 7 statuses besides these available to me). Similarly, if I wanted to say "all tickets that are not assigned to ____" then I would have to select all tickets that ARE assigned to anyone else.
Also, the ability to search tickets using the custom fields I've added for my customers would be helpful.
It would be helpful to have the above abilities as well as search tickets that are from a specific customer/assigned to agent/and date-time period. This would be a filter after the output of the results of a search on tickets.
+12Hello,
You'd now be able to apply additional filters for the search results on tickets. All filters that are available on the ticket list page can be used to filter the search results. To know more, please read this self-help article.
Cheers!
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