Currently it only shows knowledge articles and incidents.

It would be absolutely amazing if this was extended to also search the service catalog. Instead, users have to navigate to the Service Catalog section and then search separately there.

Minor change but I think this would make a big difference from a user experience perspective.
Furthermore, when users are submitting a ticket it would be great if they're shown relevant Service Items that match their ticket subject. Currently this is limited to knowledge base articles:



