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Search Solution Articles by language with API

Related products:Freshservice
  • August 13, 2021
  • 0 replies
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CarlosFilmin
Apprentice

Now exists the following endpoint:

https://developer.freshdesk.com/api/#solution_article_attributes

When using the articles translations feature, as far as I know the search results will include articles matching the search term in multiple languages which does not seems to be very convenient.

The results will might also contain the same article in multiple languages if multiple translations of the same article matches the search term.

The endpoint signature looks like the following:

/api/v2/search/solutions?term=[keyword]

Would be great and would make totally sense to allow filtering results be language like the following:

/api/v2/search/solutions/[language_code]?term=[keyword]

So we could search for articles only in the given language.

From my point of view this seems like a pretty basic feature as long the translated articles feature already exists. Using the search articles endpoint like it is now turns to be very useless when mixed with the solutions articles translations feature.