Right now - articles in FreshDesk are searched through the support widget by the number of clicks they receive.
I am suggesting that the search be by the latest article (or an option to change the search).
Use case - we post all our release notes to FreshDesk (for 3 applications) - the search will pull up articles from 2021 because they have the most clicks. I want the search to pull up the latest articles as they are the most relevant.
We send the release notes through our CRM system, not FreshDesk - so the customers are clicking on the article in the email, not in FreshDesk.
